Archive for the ‘Articles’ Category

Time for Google to punish…itself?

Thursday, January 5th, 2012

On Tuesday, Google had to penalize it’s own web browser, Google Chrome, for violating Google’s guidelines against paid links. The action was taken because of blog posts that were part of a marketing campaign for Chrome gone bad. As the story unfolds, it looks like Google agreed to buy online video ads but did not approve the sponsored posts campaign.

Aaron Wall of SEO Book wrote a blog post on January 2 pointing out the paid links. The marketing campaign included paying bloggers to write generic, favorable posts about Google Chrome that linked to a video about the benefits of using the browser for small business. Wall pointed out that when he searched “This post is sponsored by Google”, over 400 results were found, giving scope to the size of the marketing campaign and the number of links it generated. That disclaimer itself, usually found at the beginning or end of the blog post, also linked to the Google Chrome download page in at least one case.

By paying those bloggers to write favorable posts about Google Chrome, Google was also paying them to include the links. Since the blog posts also included the video, it can be said they were also buying views of the video. Per Google’s Webmaster Guidelines, “Buying and selling links is a normal part of the economy of the web when done for advertising purposes, and not for manipulation of search results.” To prevent paid links from impacting search engine results, Google suggests that paid links should contain a “nofollow” tag, which prevents the link from affecting PageRank. However, not all of the offending blog posts used “nofollow” links.

People in the industry are upset not only because of Google buying the links. Danny Sullivan of Search Engine Land explains in his coverage Google’s fight “against paid links and ‘thin’ content,” both of which the campaign produced. PageRank not only takes into account quantity, but also quality of links. The sponsored blog posts are said to be examples of the “thin” content that the Google Panda update was supposed to fight against.

Google’s stance on paid links received a lot of attention last year, when Google banned companies such as JCPenney, Forbes, and Overstock for using them. As for Google Chrome, a Google spokesman released this statement via email: “We’ve investigated and are taking manual action to demote www.google.com/chrome and lower the site’s PageRank for a period of at least 60 days.” The head of Google’s web spam team, Matt Cutts says in a post on Google+, “After that, someone on the Chrome side can submit a reconsideration request documenting their clean-up just like any other company would.”

As a result of the punishment, Google Chrome went from the second result of a search for “browser” to the bottom of the fifth page of results and has been reported sinking as low as position #73. Search Engine Land also reported that Chrome’s ranking lowered in searches for other terms such as “web browser” and “internet browser.” The Chrome download page doesn’t even rank when searching for “chrome,” “chrome browser,” and “google chrome.” Instead, a help page on Chrome installation has become the top result. When the Chrome download page does appear in results, it does so only as a sitelink.

Do you think this punishment Google placed on itself is fair? With only one violation found so far, do you think it’s too harsh, or is it appropriate for Google to place harsher punishments on itself, who “should know better”?

Weekly Wrap – Twitter Tuesday

Tuesday, January 3rd, 2012

UPS uses Twitter to help consumers on ‘National Return Day’

First there was Black Friday, then Cyber Monday and Small Business Saturday, and now there is National Return Day. That is what today, January 3rd, has been nicknamed. The National Retail Federation estimates that $46 billion in merchandise will be returned this holiday season and UPS estimates that over 500,000 packages will be returned today. This season they hired a social media expert to help consumers with the return process.

Today, at 1pm and 8pm EST (10am and 5pm PST), @UPS will be holding #HolidayReturns Twitter parties to “deliver a bit of sanity and some clever ideas to help take the hassle out of holiday returns.” Blogger Melissa Dawn Lierman (@TimeOutMom) will moderate while she and a team of panelists answer questions and give smart tips to make returns less stressful. There will also be prize giveaways with gift cards to The UPS Store and Zappos.

Howard Stern calls Twitter followers on New Years Eve

Radio host Howard Stern (@HowardStern) gave his followers a unique opportunity to speak to him personally on Saturday night:

Stern and his wife followed through and called several of his followers over the next few hours. He would then tweet about who he spoke to or if his call went to voicemail. He also responded to tweets from a lot of the people he spoke to over the phone, and from the Twitter conversations it looks like some conversations actually got kind of deep and Stern really got to know his fans.

 

NBA launches Twitter account to defend bad calls

On Wednesday, December 28, Miami Heat played the Charlotte Bobcats. The Heat’s Dwyane Wade scored the game-winning shot to beat the Bobcats 96-95 with 2.9 seconds left in the game. Numerous critics accused Wade of traveling and the referees of missing it.

The NBA was not convinced. To defend the refs’ call, it has created a Twitter account, @NBAOfficials, to handle controversial calls. In its’ only tweet so far, the NBA defends the refs’ call on Wade.

Twitter down on New Years Eve morning

If you tried wishing your followers a happy New Year when you woke up on the morning of New Years’ Eve, you likely ran into some problems. Twitter was down for approximately 90 minutes Saturday morning, displaying the graphic to the left. Twitter did not give a reason, but apparently the outage coincided with the time 2012 began over in Japan. So many Japanese tweeters sent out celebratory tweets that they reached over 16,000 tweets per second.

3 Ways to Interact on Google+

Thursday, December 29th, 2011

When we first started the 3 ways to interact series, there were no brand pages on Google+. But on November 7, Google launched brand pages on their newest social network. Almost two months later, many brands have set up pages but are having trouble building a following on the network and interacting.

The main benefit most brands see in a Google+ brand page is the implications for search, especially as pages begin to show in Google search results. But for your page to accomplish anything, as always, you need to interact. Here are some tips:

1. Use Hangouts. – If you aren’t familiar, Hangouts is the Google+ video conferencing feature where you can “hang out” with up to 10 others. Hangouts also have text chat windows, YouTube integration, and “Hangouts with Extras” (which includes screen sharing and Google Docs collaboration). Try starting Hangouts and joining sessions hosted by others. Use Hangouts to:

  • Hold a “Town Hall” where fans and customers are introduced to the people of your brand/company. This personalizes your brand and lets those in the Hangout learn from your company’s expertise.
  • Provide personalized customer service or use the opportunity to explain things your fans may frequently have problems with.
  • Provide tutorials and demonstrations about things relevant to your company’s industry.
  • Just hang out. You need to know a lot about your audience, and what better way to find out than to ask them? Invite people into a Hangout just to hang out. You can learn about your customers and learn from them, and will make them feel like they really know your brand on a personal level.

2. Connect your brand page. – If you are having trouble building an audience, make sure your page is visible. Make sure you connect the brand page to your company’s website and use the Google+ badge that allows users to add you to their circles right from your website. You can also add links to the “Custom Links” area of the “About” section of your brand page. You can add as many links as you want, so make your other social profiles available that way. Lastly, utilize the +1 button to integrate search with social.

3. Explore and connect. – One downside of Google+ brand pages is that pages cannot add a user to its’ circles unless the user has the brand page in his or her circles. But there are other ways to drive users to your brand page. You can still use your individual profile to connect with people, and this may actually be better than the alternative. Reaching out to someone personally will build more meaningful connections and if you are talking about your brand, they will likely go to the page on their own at some point.

Add eZanga to your circles on Google+

Other posts in this series:

The Ultimate Year-End Wrap-Up

Thursday, December 22nd, 2011

The end of the year is a time of reflection and hope for many people. It’s a time to look back on the previous year as a whole and zoom in and out on things. This often leads to making predictions and resolutions for the year about to start.

This past year was especially important for the evolution of social media and other technologies. Many websites have taken close looks at types of events from 2011, such as social media mistakes or how people have used social media and technology, while others are making predictions for industry trends in 2012.

We, however, are making a super guide to all of these articles so you can easily find the best, worst, and most entertaining events of 2011 and get excited for 2012! If you agree with predictions or want to share your own, please leave us a comment!

 

Social Media

In 2011…

In 2012…

Technology

In 2011…

  • 2011: Tech’s Biggest Winners and Losers – Lance Ulanoff from Mashable looks at the tech events, big and small, that “gave 2011 its character.”
  • The 15 Biggest Tech Flops of 2011 – From Qwikster to the Gmail iPhone app, Business Insider looks at what just didn’t work, with the common theme of businesses trying to compete with the iPad.
  • The Biggest Web Outages of 2011 – Mashable looks at SmartBear Software’s list of the top web outages in 2011, not including outages caused by a third party.
  • iTunes Rewind – An article from MacRumors looks at Apple’s iTunes Rewind 2011 feature in the iTunes store, highlighting the best of music, movies, TV shows, books, apps and podcasts in 2011.

In 2012…

Search

Since two-thirds of the search articles combine 2011 and 2012 into one post, we will combine them into one section of our post!

Weekly Wrap – Twitter Tuesday

Tuesday, December 20th, 2011

76ers fan tweets himself to a job with the team

Recently, the Philadelphia 76ers held a fan voting contest to choose a new team mascot from three finalists. Jerry Rizzo and Hunter Coleman noticed that the finalists had no presence on social media, and decided to change that. The two friends created accounts for two of the finalists: @PhilEMoose and @BFranklinDogg. They began tweeting from the accounts to promote the contest and drive fan engagement.

That was until they received an official email from the team requesting they hand over the accounts. Rizzo and Coleman reached an agreement with the team where they were given box seats and tickets. But later Rizzo received a voicemail from the team’s CEO, Adam Aron, asking to call him back. After returning the phone call, Rizzo was brought in for several in-person interviews and met with Aron. He was offered and accepted a social media coordinating position for the team.

Twitter reacts to death of Kim Jong-il

Once again, Twitter was a go-to source for breaking news and cracking jokes with the death of North Korean leader Kim Jong-il on Saturday. One trending topic that sprung up was the phrase “Team America,” in reference to the movie “Team America: World Police” in which he is depicted as an evil dictator trying to take over the world. Popular topics of tweets included puns on his name and behavior, as well as recapping other significant deaths this year. Read tweets about Kim Jong-il’s death here.

Jon Bon Jovi is still livin’…on a prayer

Singer Jon Bon Jovi is the latest celebrity to “die” on Twitter. A fake news release circulated on Twitter over the weekend claiming that he suffered a fatal heart attack, starting the stream of jokes and puns on the song title “Wanted: Dead or Alive.”

On Monday evening, he and his public relations team tweeted a picture and message from the band’s official Twitter account. It read “”Heaven looks a lot like New Jersey” -jbj. Rest assured that Jon is fine! This photo was just taken.” with the picture posted to the right.

New New Twitter allows users to see they’ve been blocked

Last week, we introduced you to what’s been dubbed “New New Twitter”. One thing the redesigned Twitter brings is a bar notification when you try to interact with someone who has blocked you. If a user tries to follow or tweet at another user who has blocked them, a notification at the top will appear. As of now, it’s not clear if this is an intended feature or a bug, similar to the one that allowed users of Facebook’s Timeline to see when they stopped being “friends” with someone.

 

Inspiration for Facebook Timeline Cover Photos

Thursday, December 15th, 2011

Today, Facebook Timeline became available to all Facebook users.  One of the favorite features of Facebook Timeline seems to be the cover photo: the banner area at the top of your profile where you can insert a picture.

While most of us find one of our favorite pictures and put it in, others go to great lengths to have a unique, attention-grabbing cover photo. Some of the things people have done with their cover photos are simply amazing. Some play mind-tricks on you, some are silly and whimsical, and some are pretty funny.

As you start thinking about getting started with Timeline (if you haven’t already), take a look at some of our favorite cover photo “genres”.

If you have or have seen a Timeline cover photo you think is worth mentioning, let us know in the comments!

Weekly Wrap – Twitter Tuesday (Let’s Fly Edition)

Tuesday, December 13th, 2011

Welcome to a special edition Twitter Tuesday double dose! It was such a busy week for Twitter that we are posting two Twitter Tuesdays this week. You can read the first one here.

Last week, Twitter launched a major redesign affecting Twitter.com, its mobile apps and website, and TweetDeck. Twitter announced the changes on Thursday in a tweet, using the hashtag #letsfly. The new design will be rolled out to users over the next few weeks. Let’s look at the changes

Flip-flop: The change that may throw people off the most is that the stream of tweets is now on the right side of the screen instead of the left.

Tweet button: Twitter has redesigned the “Tweet” button and made it easier to compose a tweet from any page on Twitter.

Embeddable tweets: All photos, videos, and conversations are embedded directly into the stream as opposed to having to open them in a new pane. You can also now easily embed tweets on websites.

Tabs: everything on the website can fit into one of four categories that tabs have been created for: Home, Connect, Discover, and Me. The setup is the same across all devices:

  • Home: This is where the tweets from the people you follow will be and is the default view in Twitter. The team describes ‘Home’ as “your personal collection of Tweets, featuring the latest news, commentary and information from the sources you care about,” on fly.twitter.com
  • Connect: This tab houses all the interactions you have on Twitter. There are two viewing options for this tab: Interactions or Mentions. Interactions shows all correspondence with other users including @ mentions, retweets, favorited tweets, lists you’ve been added to, and new followers. Mentions shows mentions, and only mentions.
  • Discover: This page completely overhauled the previous grouping of topical tweets and hashtags. Emphasis has moved away from Trending Topics to more personalized topics, based on a user’s selected interests, location, and users they follow. This tab is broken up into Stories, Activity, Who to follow, Find friends, and Browse categories.
  • Me: This new profile page “puts you and your interests front and center.” Profile names are emphasized now instead of the user’s Twitter handle.

Brand pages: Twitter brand pages will let brands customize a header to make their name and logo more prominent,  promote or “pin” a tweet to the top of their timeline.

Twitter for iPhone and Android: Much more focus is on the “Connect” stream and discovery engine, and the direct message and search buttons are gone. Both apps also have a new black-and-blue color palette.

TweetDeck: TweetDeck was acquired by Twitter last spring, in case you didn’t know. Along with the redesign, there was also a new version of TweetDeck released, finally out of beta stages. It no longer runs on Adobe AIR. The icon is now more consistent with Twitter’s, the tweet pane is expandable instead of forever expanded, and tweets have been slightly reconfigured.

For more information about the Twitter redesign, check out fly.twitter.com and Mashable’s full coverage of the redesign.

Weekly Wrap – Twitter Tuesday

Tuesday, December 13th, 2011

So much has gone on for Twitter in the past week that there was way too much for one post! So today we will be posting 2 Twitter Tuesdays! The first part, this part, will focus on Twitter in the news. The second part will take a closer look at Twitter’s new redesigns, including Twitter.com, the mobile apps, and TweetDeck. Check back later today to read it!

Library of Congress to archive tweets

Last year, the Library of Congress struck up an agreement with Twitter to archive tweets to “build a unique record of our time” and the project has gotten a lot of attention recently. Every public tweet since Jack Dorsey’s first tweet will be archived, so tweets sent from protected or private accounts will not be added. The archive will be held by the library’s repository of historical documents.

“Tweet Seats” beginning to pop up in theaters

Haven’t heard of “Tweet seats”? They are a growing trend in theaters where there are designated seats for those who would like to tweet a performance. At the movies or popular music concerts, your neighbors may not mind you having your phone out; but at an opera or play, probably not. The seats are usually reserved to one side of the theater so that the glare from cellphones does not distract the rest of the audience. Seats are sometimes only offered on certain nights.

One theater that has provided “Tweet seats”, according to a Los Angeles Times blog, is the Lyric Opera in Kansas. For the final performance of Gilbert and Sullivan’s “HMS Pinafore,” there were 100 seats reserved for those who wanted to browse “content sent by the theater’s artistic director about the production, the scenery and whatever was happening on stage. Audience members were also encouraged to tweet questions in real time.” Shows on Broadway, such as Godspell, also have plans to have “Tweet seats” in the future.

Alec Baldwin will do a lot for Words With Friends

Last Monday, Alec Baldwin was kicked of an American Airlines flight for an “outburst” that started over a flight attendant asking him to turn his phone off as he was playing Words With Friends while the plane was still at the gate. Baldwin then went on a Twitter tirade about the flight attendant, declaring it would be his last flight with American Airlines, and using the hashtag #nowonderamericaairisbankrupt. Since, Baldwin has shut down his Twitter account. Words With Friends fans have united to support him. Zynga’s official statement, “let Alec play” was also a trending topic on Twitter.

Online Marketing for Small Businesses: 5 Tips for Website Content

Friday, December 9th, 2011

Last week eZanga discussed the importance of small businesses being connected online, despite the usual grumbling of ‘word of mouth’ clientele. Today we will talk about how to get started with ‘search engine friendly’ content, also known as Search Engine Optimization (SEO).

You have a website, you have your information, but do the search engines understand what you’re saying? Yup, that’s right, search engines are reading your content to decide how to rank the most relevance on the search engine results page (SERP). Search engines are able to index content with what is called a spiders. Exactly as it sounds, the spiders crawl all over the world wide web deciding what makes the most sense with specific keywords and phrases. The more relevant your content, the higher you will be on SERPs.

Here are eZanga’s top 5 tips when writing content on your site:Small Business Web Content

1. Flash: Stay away from it! Search engines don’t like it, and although it looks nice and pretty it won’t be spider’d, which means no one will find your site. Flash also has a longer load time, which may deter people from staying on your site.

2. Write Unique Content: Meaning, write consistent content that readers will find valuable and will ultimately link back to. You hear it time and time again, “Content is King”…nothing has changed. Keep the fluff to a minimum and make the content scannable. Not all readers ingest every word so the content must be clear and simple. Numbered and bulleted lists are great if you are trying to get a specific point across.

3. Keyword Density: Before you start writing, jot down words and phrases you think people would use to find what you are writing about. Circle the most important and try to place them high on the page, but don’t force and stuff them in. Keywords and keyword phrases should be sprinkled gracefully throughout your content. Search engines know when you are being spammy and that won’t help. Good rule to stand by: 1 keyword for every 50-100 words.

4. Page Links: Try to use links that will lead searchers to other parts of your site (as seen in first line). Links will also lead the spider to crawl other sections of your site.

5. Tags: Very, very important to have your title tag go along with your keyword phrases and general topic of the page, as it will be the title on the results page. Remember to keep this cohesive. This also goes for the description tag which should be no longer than 150 characters. This should entice searchers to click on the link. Make sure the description isn’t misleading, or your reader will leave. Don’t forget your alt-img tags on all relevant graphics on your site.

How QR Code Placement Can Backfire

Thursday, December 8th, 2011

Here at eZanga, we love QR codes.  But we don’t love ALL of them. As QR codes become more popular, more people are experimenting with using QR codes without researching them thoroughly enough. The result can be a code that cannot be scanned, or that people just don’t want to scan. One of the most important aspects of a QR code campaign is where you place the code.  But even with good QR code placement there are other factors to keep in mind.  Here are some of the places we like QR codes, and what to keep in mind when using them to avoid QR mistakes.

1. T-shirts - QR codes on t-shirts and other clothing allows the code to travel and can also be a great conversation starter. But keep in mind that wherever the code is, people will be staring and getting up close to scan it. Also remember that the code needs to lie flat to be scanned. If you print the code too big, it will adjust to the curves of your body instead of lying flat.

2. Storefronts - QR codes in storefront windows can also be a hit or miss. The great part about having a code near your place of business is that once the code has grabbed someone’s attention and spiked their interest in your business, it’s right there. These QR codes can be especially great for offering specials or coupons. But take a look at the picture below from Main Street in Newark, Delaware. The code is so large and high up that it cannot be scanned from the sidewalk below. For a QR scanner to read that code, the user must be standing in the middle of the street. Not good. There is also no call to action or even identification, so it’s not even clear if the code is for the business on the upper level (Brew Haha) or lower level (Grotto’s Pizza).

3. In print - The last place we’re going to talk about is in print, anywhere. The biggest mistake I see with QR codes in print advertisements is leading the user to a virtual version of the advertisement. They just took time out to scan a code, only to receive no new information at all. Offer up different information on the code’s landing page and take advantage of all of the multimedia at your hands.