Posts Tagged ‘Foursquare’

Manage Venues with the New Foursquare for Business App

Monday, February 4th, 2013

Foursquare for Business mobile appIt turns out that our recent Mobile Monday theme of Foursquare for businesses was timed excellently, because Foursquare just released a “Foursquare for Business” app for iPhone and Android. The app is meant to be a companion app to the Foursquare Merchant Platform, and will allow business managers to do much of what they can do on the platform, on the go.

Several of Foursquare’s new features and recent changes have made it apparent that Foursquare wants to encourage businesses to be more involved in their presences on the network.

While this app is still missing a lot of key features, offers nothing for Foursquare Brand Pages, and is limited to US-based merchants, it’s certainly a step in the right direction. This is only Foursquare’s second app and is still very new, but as more merchants get involved, more features are sure to follow.

Here’s a rundown of the different parts of the Merchant Platform, and what your capabilities are for those features within the app:

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How to Use Foursquare Local Updates

Monday, January 28th, 2013

foursquare for businessesNow that we’ve given you an overview of Foursquare for businesses and given brands a few helpful tips for managing their pages, it’s time to continue our Mobile Monday theme of Foursquare for the month.

This week, we’ll focus on the businesses with physical locations that users can check-in to and discuss what I feel is an underrated feature not enough businesses use.

So, you’re managing your venue on Foursquare. You’ve promoted it, offered a few specials, and gotten new Foursquare users in the door. How do you keep them informed so that they’ll come back? The answer is Local Updates.

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5 Things Your Foursquare Brand Page Should Be Doing

Monday, January 14th, 2013

FoursquareIn last week’s Mobile Monday, we went over how different types of businesses can use Foursquare. As promised, we’re going to be spending the next few Mondays going into more detail on working Foursquare into your social media marketing strategy. This week, we’re talking about Foursquare brand pages.

Foursquare brand pages are a great way for businesses to interact with Foursquare users more than a venue can. Brand pages are best for businesses that manage multiple venues or don’t have a physical or central location, such as online businesses, brands that are sold in other stores, and media companies.

To get started building a presence on Foursquare through a brand page, here are a few activities to focus on:

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Mobile Monday – How Businesses and Brands Use Foursquare

Monday, January 7th, 2013

Foursquare isn’t just for check-ins anymore – it’s moved far beyond mayors and badges and expanded it’s location-based social network into a strong platform and local search engine. A lot of online marketers don’t realize how powerful a presence on the social network can be. It’s not even just for brick-and-mortar businesses anymore.

So, even though we’ve briefly blogged about Foursquare for businesses before, we didn’t go into nearly enough detail and several new features have been added.

So for the next several weeks, the “Mobile Monday” column will look at the different ways brands and businesses can establish a presence on Foursquare.

Today, we’ll simply explain the basics of Foursquare for business and how different types of businesses can use the platform appropriately.

The two different offerings Foursquare offers for businesses are the Foursquare Merchant platform for brick-and-mortar businesses like restaurants and retail stores, and brand tools for companies without a physical location for customers to visit.

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Foursquare’s New Search Engine

Wednesday, October 17th, 2012

Yesterday, Foursquare launched a new version of the PC (non-mobile) version of it’s website for logged-out users, featuring a large map and a search box to search for venues near you. It’s basically a version of the “Explore” feature that anyone can use, whether or not they’re a Foursquare user. This new feature can be looked at as Foursquare’s local search engine and can go head to head with Yelp, and maybe even Google.

For awhile now, Foursquare has been adding to its service to de-emphasize check-ins, as many users felt the service was only helpful if they were rigorous with checking in. For example, when Foursquare first introduced expertise badges, they planned on introducing ways to level-up without checking in, such as people completing your tips. The “Explore” tab was was important to this plan, but it required people to have a Foursquare account. This new website can be used by anyone, which may make Foursquare more mainstream as a local search tool. Searchers who enjoy the new map and search box may also turn into Foursquare users in the future.

Foursquare Search Engine

 

When you go to Foursquare.com on a computer, the background will be a map of your current location (assuming the website can access it) with a search box in the middle. From there, you can type in what you’re looking for. This can be a category or product such as “park” or “pizza,” or a specific venue if you’re craving caffeine and don’t know where the nearest Starbucks is.

The search results are a product of a long-term project to improve the Foursquare algorithms. The Foursquare blog says that the algorithm shows recommendations for logged-out searchers based on signals beyond check-ins, likes, lists, and tips (which are still considered), such as what’s popular in your area, new venues, places that are “trending,” and where experts go. They say: “If you search for a bar, we don’t just tell you about great bars, but rather the best places you should go tonight.”

The algorithm assigns numerical ratings to venues and displays search results in order of ranking. The search results don’t just show the venues, but also popular tips for the venues. Non-members can also filter the search results so that only venues offering Foursquare specials appear. However, Foursquare specials can only be redeemed through the app, so it seems like for non-members to actually take advantage of the special, they would need to sign-up and download the app. Foursquare users can also filter the results by whether or not they have or haven’t been there, and where their Foursquare friends have been.

Have you tried using Foursquare’s new search box? Do you think it will be able to compete with other local search engines out there? Let us know what you think in the comments!

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By Brittany Berger

The Dangers of Geotags and Check-ins

Friday, August 17th, 2012

Sharing your location on social media can sometimes be helpful. For example, when I was a college student I would check-in to the library on Foursquare before sitting down to study. Throughout the night of homework, I would be joined by friends and classmates I had allowed to see my Foursquare check-ins, and studying became a little less awful. It was really great if one of my Foursquare friends ended up helping me study or proofreading an essay. I liked knowing that my friends knew where I was.

But then there’s the other side of the coin: when everyone else knows where you are. You don’t know these people; you can’t trust them. There are a few “public service announcement”-style websites to show you how creepy that can be, and a new one just popped up. WeKnowYourHouse.com launched on Sunday to raise awareness to the fact that checking-in is telling the world where you are. The website creators say it is a “social networking privacy experiment that has been designed to show what could happen when you tweet about being at home with locations enabled, particularly from a mobile device.”

The data is collected through the Twitter Search API, and pulls tweets talking about ‘home’ with a location attached. The location may be from tweeting a check-in, but it could also be from sending any tweet if your Twitter account settings have allowed Twitter to geotag your tweets. WeKnowYourHouse.com pulls tweets containing phrases like “at home” with location data attached and uses the Google Street View web API to post a possible picture of the home.

The website isn’t designed to compromise your safety. The creators say that they only store the most recent data, and posts are deleted after an hour on the site. There is also an opt-out option. But they want to wake you up: if they can find all of this information about your whereabouts, so can anyone else.

When the website first launched on Sunday, the site showed even more information than it does now. It initially showed the tweeter’s full Twitter handle and left the street address visible. After their Twitter account was suspended, the creators made a few changes and relaunched yesterday. Now, the Twitter handles and addresses are partially censored, but anyone could head straight to the search bar on Twitter.com and find the tweet through a quick Twitter search.

Other people have also taken it upon themselves to teach people about being careful on social media: PleaseRobMe.com started in 2010, which is sort of the opposite of WeKnowYourHouse.com. It lets you enter a Twitter handle and displays shared check-ins from Foursquare or Gowalla to show you that by tweeting that you’re not at home, you’re practically asking burglars to break into your house. Then there’s the @NeedADebitCard Twitter account, which retweets photos people have shared of  their debit and credit cards with the numbers visible. The account’s Twitter bio says it all: “Please quit posting pictures of your debit cards, people.”

We’re not discounting location-aware apps completely, because they can be great. But using apps like Foursquare and Path requires the user to be aware of the implications of sharing their location. Here are some precautions you can take:

  • Choose your friends and privacy settings carefully. This is wise for any social network, but especially ones that know your location. Keep your friends list short and make sure you know and trust everyone on it.
  • Don’t share geotagged posts such as check-ins on Foursquare and Path to more public social networks like Facebook or Twitter, especially if those accounts are public or you have a large number of friends or followers.
  • Double and triple check your account settings on all social networks that have geotagging options, especially on mobile devices.
  • Do not check-in to your home. Instead, you can choose to check-in to your housing complex, neighborhood, or city.
What do you do to stay safe on social media?

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Tweet Your Way to Savings with American Express

Thursday, March 8th, 2012

American Express is no stranger to social saving initiatives: In July 2011, they introduced the “Link, Like, Love” Facebook app that tailored deals to places that users “Liked” or checked into via Facebook Places. Through their partnership with Foursquare, they have also launched several savings programs such as loyalty rewards and rewards for shopping at small businesses. Now, they have brought the savings over to Twitter with their new Sync with Twitter program.

The program allows you to sync your Twitter account to an American Express card by going to sync.americanexpress.com/twitter (Note: the program does not work with protected Twitter accounts). Once a user’s accounts are synced, they can send tweets with special offer hashtags and the corresponding offer will be automatically loaded onto the synced card. When the user then goes to buy a featured item at a participating retailer, the savings are automatically delivered via a statement credit within a few days. No coupons, no promo codes; you don’t even need to let the retailer know you are part of the program: it’s all automatic.

The current special offer hashtags can be found on AmEx’s Favorite Tweets page. Current participants include Best Buy, Sports Authority, Cheesecake Factory, H&M, McDonald’s, and Whole Foods. These are some of the current offers so far:

  • Best Buy: Tweet #AmexBestBuy to get $10 back one time on your next single purchase of $100 or more with your synced card
  • Dell: Tweet #AmexDell to get $100 back one time on your next online purchase of $599 or more with your synced card
  • Virgin America: Tweet #AmexVirginAmer for 10% back one time on main cabin tickets with your synced card

As you can see, tweeting can actually save you a huge amount of money on certain items.  American Express has been trying to appeal to younger customers and promote spending, and I believe it is working. When I first started noticing Foursquare deals for AmEx cardholders, I wished I could redeem them, but not enough to open a new credit card.

But with each new social initiative, I want an American Express card a little bit more. For those obsessed with social media, it can seem worthwhile. At this point, most of the places I check-in to on Foursquare have special offers from American Express. It now feels like I have to spend more money because I have a different credit card, and that’s why these initiatives will work.

American Express is paving the way for integrating social media into spending. We have to spend money from time to time, and it’s not fun. But social media is fun, and if there is a way people could save money while having fun, I’m all for it.

What do you think of this new program? Sound off in the comments!

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Weekly Wrap – Twitter Tuesday

Tuesday, January 17th, 2012

America’s First Lady joins Twitter

Michelle Obama joined Twitter on January 12, adding more social media power to Obama’s re-election campaign. Like her husband’s Twitter account, it will be managed by campaign staff with occasional tweets with personal signatures. Tweets from the First Lady herself will be signed “-mo”, similar to tweets on President Obama’s Twitter account signed “-bo”. She’s already amassed over 360,000 followers, who she acknowledged in her first personal tweet:

The account has only posted 12 tweets so far, with topics ranging from health care to Martin Luther King Jr. to her recent appearance iCarly, a kid-friendly sitcom on Nickelodeon starring Miranda Cosgrove, which includes a “random dancing” segment where Michelle busts a move!

Ochocinco makes up for 2 years of ignored tweets

Florida college student Victor Gonzalez tweeted his way to see the NFL playoff game between the New England Patriots and Denver Broncos. Gonzalez had been tweeting to Patriots wide receiver Chad Ochocinco for two years and never received a response from him. When he tweeted Ochocinco again to point this out, the NFL star decided to make up for it by inviting Gonzalez to last Sunday’s game. Ochocinco took care of Gonzalez’s travel to Foxboro and hotel stay as well.

Ashton Kutcher gets Punk’d by hacker and vows revenge

Add another person to the list of people tweeting from Ashton Kutcher’s account besides Ashton Kutcher: a hacker. Over the weekend, his Twitter and Foursquare accounts were hacked. The hacker seemed to want to add steam to rumors about a romance between Kutcher and Lorene Scafaria.

A fake tweet read: “First official sleepover with my girl @lorenescafaria so maybe breakfast with everyone next time! (@ Lorene’s House)”, with a link to a Foursquare check-in with a map showing Scafaria’s house.

Kutcher caught on and removed the tweets. But thanks to Foursquare (which Kutcher owns shares in and promotes), Kutcher also caught the hacker’s physical location. He has now vowed to find the hacker, tweeting “I’m coming for you my friend” with a link to a map showing the location, and “You hacked my Foursquare and I now know your address. Whoops…This is gonna be fun.”

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Foursquare gets a makeover and levels up

Thursday, November 17th, 2011

In the past few days, Foursquare has made two major changes.

On Monday, Foursquare announced on its blog that expertise badges would now have different levels, allowing users to level up.

Just the next day, Foursquare also had a completely redesigned website.

The badges that now level up are the core 24 category badges, such as the Zoetrope badge for checking into movie theaters, Swimmies for checking into locations near water, and the Bookworm badge for checking into places of knowledge.

On the day level-up badges were released, Foursquare released the new Herbivore, Hot Tamale, and Bento expertise badges and plan to release more. A full list of expertise badges can be found on the About Foursquare blog. To see what expertise badges you have earned and what level they are, there is a new “Expertise” section of your Trophy Case page.

The badges range from level one to level ten. In order to level up, the requirements are the same for every category of expertise. To unlock level one, you can either check-in five times to a place in the category or check-in to three unique places. For all other levels, you will level up by checking in to five more unique places. At the launch of the badges, your existing data was analyzed so users won’t have to start over if they have already checked-in to many places in a category.

In the future there will be more ways to level up, such as having your tips done by many people. The badges are supposed to express who you are, what you know best, and reflect your real-world expertise. Your expertise will be used to help other users checking in to locations in that category. For example, if someone checks-in to a movie theater and you are a level 10 Zoetrope, your tips for the venue will be seen before tips from a level 1 user.

The new website (dubbed #new4sq), has a new focus on discovery and according to Mashable, may give sites like Yelp a run for their money. Your foursquare.com page will now have a large map at the top that shows everything interesting nearby, all color-codes. Your friends will be shown in yellow, places on lists in green, specials in orange, and popular places in blue.

The map is accompanied by other new features, such as recommendations based on the time of day. For example, when you go to foursquare.com at, say, 11:30 a.m., and it will give you suggestions for lunch venues. On a Saturday, it may recommend popular weekend activities. In addition, they have added List discovery and venue pages have gotten a makeover.

I find the new website to be much more attractive, and look forward to leveling up my Bookworm badge! What do you think of the new changes?

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Introduction to Foursquare for Businesses

Thursday, November 3rd, 2011

If you have never heard of Foursquare, it is a geo-location app that uses coordinates from a user’s mobile device to set their location and share it with their friends and social networks. Foursquare users “check-in” to venues based on their location and can share it with their friends on foursquare, as well as publish the check-in to their Facebook wall or Twitter timeline. There is also a big gaming aspect as users earn points, badges, and mayorships.

Foursquare has huge potential as a tool for businesses. The Foursquare for Business page outlines why you should set your business up on Foursquare and how to do so. Foursquare offers two different for solutions looking to expand their social media presence: the Merchant Platform, for businesses with a central location, and the Brand Platform. The differences are outlined below, but both offer the opportunity to connect to and expand your community of followers and customers.

Foursquare Merchant Platform

Getting started

The first step is to claim your venue. Since Foursquare has been around for a while and is very popular, it’s likely a location has already been created for your venue. Once you claim it and Foursquare verifies that you actually manage the venue, you will have control of the venue and be able to create specials, use the merchant dashboard, and more.

What you can do

  • Create specials: Specials are one of the biggest attractions to Foursquare, rewarding your customers for checking in to your venue. There are several types of specials:
    • Friends specials – unlocked when a user is checked in with a certain number (set by you) of their friends on Foursquare
    • Swarm specials – unlocked when a certain number (set by you) of Foursquare users have checked in to your location within a 3 hour period
    • Flash specials – unlocked by a limited number (of your choice) of users on a first-come, first-served basis
    • Newbie specials – unlocked only the first time a user checks into the location
    • Check-in specials – unlocked every time the user checks in, based on specifications set by you
    • Mayor specials – unlocked by the user who has checked in to your venue most frequently in the past 60 days (this user is known as the Mayor of your venue)
    • Loyalty specials – similar to a punch card
  • Merchant dashboard: Lets you view real-time data, including the total number of check-ins, most recent visitors, most frequent visitors, and how many check-ins were shared to social networks like Facebook and Twitter.

Foursquare Brand Platform

Getting started

If your business is not a venue customers can check-in to, a brand page will better suit you. Creating a page is very simple. Just go to the brand platform page and click “Create a foursquare page” at the bottom. NOTE: It requires that you sign in with Twitter to create a page, so you need to have a Twitter account with your business’s name as the handle, since the handle will be the same. From there, you can add the header image, profile picture, description, and any links.

What you can do

  • Brand pages: Create a customizable page for your brand with tips you leave for venues. You need to leave at least 5 tips at venues to be featured on the foursquare page gallery.
  • Partner badges: On Foursquare, users are rewarded for check-in accomplishments with badges. While there is a fee and some stipulations attached, brands can create partner badges
  • Add to foursquare: You can create embeddable Foursquare tips on your own website

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